Last updated: June 2026

Company: ECOM PLUSE LTD
Company Number: 16938843
Registered Address: Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
Email: info@ladylikelondon.store

This Privacy Policy explains how ECOM PLUSE LTD, trading as Lady Like London ("we", "us", "our"), collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. WHO WE ARE

Data Controller: ECOM PLUSE LTD
Trading as: Lady Like London
Company Number: 16938843
Registered Address: Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
Contact Email: info@ladylikelondon.store

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2. WHAT DATA WE COLLECT

We may collect and process the following personal data:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information (we do not store full card details — payments are processed securely by our payment provider)
- Order history and purchase preferences
- IP address and browsing behaviour on our website (via cookies)
- Communications you send to us

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3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

- To process and fulfil your orders (Legal basis: Contract)
- To send order confirmations, dispatch notifications, and delivery updates (Legal basis: Contract)
- To respond to your enquiries and provide customer support (Legal basis: Legitimate interest)
- To send marketing emails about new products, offers, and promotions — only if you have opted in (Legal basis: Consent)
- To improve our website, products, and services (Legal basis: Legitimate interest)
- To comply with our legal obligations (Legal basis: Legal obligation)

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4. WHO WE SHARE YOUR DATA WITH

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

- Shipping and courier partners (to deliver your orders)
- Payment processors (to securely process transactions)
- IT and website service providers (to operate our website)
- Legal or regulatory authorities (when required by law)

All third parties are required to handle your data securely and in accordance with applicable data protection law.

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5. DATA RETENTION

We retain your personal data for as long as necessary to:
- Fulfil your order and handle any returns or disputes
- Comply with legal, tax, and accounting obligations (typically 6 years under UK law)
- Respond to any complaints or claims

Marketing data is retained until you unsubscribe or withdraw consent.

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6. YOUR RIGHTS UNDER UK GDPR

You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Ask us to limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw marketing consent at any time

To exercise any of these rights, contact us at: info@ladylikelondon.store
We will respond within 30 days.

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7. COOKIES

Our website uses cookies to improve your experience, analyse site traffic, and support marketing. You can manage your cookie preferences through our cookie banner or your browser settings.

Types of cookies we use:
- Essential cookies (required for the website to function)
- Analytics cookies (to understand how visitors use our site)
- Marketing cookies (to show relevant ads, only with your consent)

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8. SECURITY

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is encrypted and processed via secure, PCI-compliant providers.

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9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

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10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

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11. COMPLAINTS

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

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CONTACT

ECOM PLUSE LTD — Lady Like London
Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
Company Number: 16938843
Email: info@ladylikelondon.store